Trust and quality form the basis of all our long-term business relationships. That’s why we have such high standards for the suppliers chosen for the Mercateo Marketplace. We make sure you get the greatest possible variety of items and a first-rate procurement experience by collaborating only with carefully evaluated, high-quality suppliers.
Our primary aim is to offer our customers in every country the widest possible product range for their tail end procurement. We always offer competitive conditions, a comprehensive product range and a high level of performance. We currently work with 700 evaluated suppliers from every level of the supply chain in 15 European countries.
We work with our suppliers to create strategic partnerships with an emphasis on personal contact, cooperation and longevity. This means we can establish sustainable, efficient procurement processes for our customers.
We expect a consistently high quality of deliveries and customer service as well as competitive conditions from our suppliers. That’s why we carry out checks and are in regular contact with them to ensure we reach the best result.
We understand that compliance is important in terms of value creation for our customers. That’s why we aim to meet all the associated requirements for a reliable and legally compliant procurement process.
Integrity and trust are central to the success that Mercateo Group has enjoyed since it was founded. These values are reflected in our external image and are cultivated in our daily interactions with our suppliers and customers.
In February 2021 we were once again certified by EcoVadis for our CSR activities. We increased our total score up to 52. This puts Mercateo in the top 12% of companies assessed in its industry. This certification, given by external auditors, confirms Mercateo’s sustainability activities and social responsibility as well as its commitment to the environment. However, we are continuously working to become even better and optimise our service level in partnership with our suppliers.
We are advocates of fair competition and place great importance on equal opportunities. We insist on transparency and say no to backroom deals. We also require our suppliers to comply with this. Needless to say, the standards we expect from our partners are also applicable to us.
Appropriate technical and organisational measures are put in place to protect data. For example, we use the SSL encryption standard and our host servers and data processing computers are located in Germany.
We ensure that intellectual property is protected and that other property rights are respected. Product information and product images are obtained directly from the manufacturer or from selected content providers.
We have put rigorous checks in place to prevent trademark counterfeits, parallel imports and piracy. This means we can ensure that no inferior goods or counterfeit items are sold on our platforms. You can contact our legal department directly in the case of any discrepancies.
The Mercateo Promise outlines the key requirements for our business partners. In order for suppliers to be approved on our platforms, they must commit themselves to the protection of human rights, the environment and human dignity. Mercateo expects its partners and suppliers to accept these obligations in full and to offer their active support in adhering to these principles throughout the supply chain. The Code of Conduct forms part of every contract agreed with our suppliers.
You can read our Code of Conduct in detail here.
At Mercateo we thrive on diversity. This is evident in our partners too. We currently work with 700 evaluated and quality-assured suppliers from every level of the supply chain in 15 European countries. These strategic partnerships enable us to offer a wide product range on the Marketplace, with over 16,400 brands from well-known manufacturers and more than 100 million items in 29 categories.
In order to guarantee this in the long term, we have established an ongoing process that keeps us in constant communication with customers and suppliers. We place great importance on building personal relationships to facilitate successful outcomes for customers and suppliers.
Building strategic partnerships begins with the process of selecting suppliers. Successful relationships can only be built on well-informed decision-making. Integrating, evaluating and developing our suppliers strategically are also important cornerstones of a successful partnership.
We want to select the best suppliers across Europe. Our decisions are always based on objective criteria. We take into account customer-service factors, price and logistical considerations as well as consistent quality standards, reliability and sustainability. We follow consistent procedures and always work in a transparent manner.
We evaluate and rate our suppliers regularly according to our standardized evaluation criteria. We speak to our suppliers directly about the results of the evaluation and agree on ways to optimise the way we can work together in the future. Where something has gone wrong, we check whether improvements have been made in the interests of our customers.
The results of the supplier evaluation are translated into actions for supplier development and serve as the foundation for future strategic direction. We also share our insights into market development and customer needs with our suppliers in order to help them become successful competitors.
"Mercateo is an excellent addition to the suppliers we use for our own procurement needs and has extensive expertise in internationalisation."
"Mercateo offers us great flexibility because we benefit from the competition between existing suppliers and other suppliers on the platform."
"Mercateo takes us seriously as a customer and is quick to react. That’s why we want to introduce our subsidiaries in Europe to the Mercateo platform."