| |
|
| Item number: C1EE1-8700129 Manufacturer no.: HX6L8PE EAN/GTIN: n/a |
| |
|
| | |
| HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: BB914A, BB914AR, Q0F12A More information: General | Service Included | Parts and labour | | Full Contract Period | 1 year | | Location | On-site | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | Details | Service & Support | Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year ¦ Defective media retention - 1 year | Compatibility Information | Designed For | P/N: BB914A, BB914AR, Q0F12A |
|
| | |
| | | |
| | | |
| |