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C1EE1-8636544 Manufacturer no.:
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| HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour (for server with OneView) - 5 years - on-site - 24x7 - response time: 4 h - for P/N: 840371-291, 880173-291, 880173R-B21, P02875-291, P02875-AA1, P02875-B21, P02875R-B21 More information: General | Service Included | Parts and labour | | Full Contract Period | 5 years | | Location | On-site | | Response Time | 4 hours | | Service Availability | 24 hours a day / 7 days a week | | Covered Configurations | Server with OneView | Details | Service & Support | Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years ¦ Comprehensive defective material retention - 5 years | Compatibility Information | Designed For | P/N: 840371-291, 840371-B21, 840371R-B21, 880173-291, 880173-B21, 880173R-B21, P02875-291, P02875-AA1, P02875-B21, P02875R-B21 |
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