Extreme Networks On-site Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part and an on-site field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center (“GTAC”) 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Service Levels
ExtremeWorks On-site Services are available with the following response times depending upon offering purchased:
- Next Business Day
- 24x7 - 4 Hours
Availability
ExtremeWorks On-site Services, contracted for a defined period, are available globally from key business locations, subject to the conditions herein. Please refer to Appendix A for addition information on availability and restrictions by geography. More information: Features | License quantity | 1 license(s) |  | Number of years | 1 year(s) | | Service type | Basic Onsite | | Service included | Parts and Labour | | Service time (hours x days) | 24x7 | | Response time | 4 h | | On-site support | Yes | | Compatibility | BR-SLX-9140-48V-AC-F |
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