Service and support from the people who know your Mac best.
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
One stop for support
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts by chat or phone
- Global repair coverage
- Onsite service for desktop computers: Request that a technician come to your work location or have a courier pick up your Mac for service
- Mail-in repair for portable computers: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair: Take your Mac to an Apple Store or other Apple Authorized Service Provider
Hardware coverage
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
- Your Mac computer
- Battery
- Included accessories such as the power adapter
- Apple memory (RAM)
- Apple USB SuperDrive
Software support
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and pro apps such as Final Cut Pro, Logic Pro, and more
- Connecting to printers and wireless networks More information: Features | Number of years | 3 year(s) |  | Type | On-site/Carry-in | | Phone support | Yes | | On-site support | Yes | | Web support | Yes | | Accidental damage cover | Yes | | Compatibility | MacBook Pro 14.2" |
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