Extreme Networks ExtremeWorks Premier - Extended service agreement - advance hardware replacement - 1 year - shipment - 24x7 - response time: 4 h

General

Service Included

Advance hardware replacement

Full Contract Period

1 year

Location

Shipment

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Training - 1 year - 4 incidents per year ¦ New releases update - 1 year