Cisco Partner Support Service - Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: 4 h - for P/N: N2K-C2248TP-E-1GE

General

Service Included

Advance parts replacement

Full Contract Period

1 year

Location

Shipment

Response Time

4 hours

Service Availability

8 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 h - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year

Compatibility Information

Designed For

P/N: N2K-C2248TP-E-1GE