Cisco Partner Support Service - Extended service agreement - advance parts replacement - 1 year - on-site - 8x5 - response time: 4 h - for P/N: C9200L-48P-4G-A++, C9200L-48P-4G-A=, C9200L-48P-4G-A-RF, C9200L-48P-4G-A-WS More information: General | Service Included | Advance parts replacement |  | Full Contract Period | 1 year | | Location | On-site | | Response Time | 4 hours | | Service Availability | 8 hours a day / 5 days a week | Details | Service & Support | Extended service agreement - advance parts replacement - 1 year - on-site - response time: 4 h - availability: 8 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4 ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Intrusion definitions update - 1 year | Compatibility Information | Designed For | P/N: C9200L-48P-4G-A, C9200L-48P-4G-A++, C9200L-48P-4G-A=, C9200L-48P-4G-A-RF, C9200L-48P-4G-A-WS |
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