HPE Pointnext Tech Care Essential Exchange Service - Extended service agreement - replacement (for 84TB storage array) - 3 years - shipment - 24x7 - response time: 4 h - for P/N...

General

Service Included

Replacement

Full Contract Period

3 years

Location

Shipment

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Covered Configurations

84TB storage array

Details

Service & Support

Extended service agreement - replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Sunday - severity level 4

Compatibility Information

Designed For

P/N: Q8H75A