HPE Pointnext Tech Care Basic Service - Extended service agreement - parts and labour (for expansion module) - 5 years - on-site - 9x5 - response time: NBD - for P/N: Q6Q63A

General

Service Included

Parts and labour

Full Contract Period

5 years

Location

On-site

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Covered Configurations

Expansion module

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 5 years ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday

Compatibility Information

Designed For

P/N: Q6Q63A