HPE Nimble Storage Foundation Care NBD Onsite Exchange Support - Extended service agreement - parts and labour - 3 years - on-site - 8x5 - response time: NBD - for P/N: Q8H70A, Q8H71A, Q8H71AR, Q8H72A, Q8H72AR More information: General | Service Included | Parts and labour |  | Full Contract Period | 3 years | | Location | On-site | | Response Time | Next business day | | Service Availability | 8 hours a day / 5 days a week | Details | Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ New releases update - 3 years | Compatibility Information | Designed For | P/N: Q8H70A, Q8H71A, Q8H71AR, Q8H72A, Q8H72AR |
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