Poly - Polycom Partner Premier - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: 7230-60896-002, 7230-60896-012, 7230-...

General

Service Included

Advance parts replacement

Full Contract Period

1 year

Location

Shipment

Response Time

Next business day

Details

Service & Support

Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Product info support - phone consulting - 1 year - response time: 1 h - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year

Compatibility Information

Designed For

P/N: 7230-60896-001, 7230-60896-002, 7230-60896-012, 7230-60896-014, 7230-60896-030, 7230-60896-034, 7230-60896-101, 7230-60896-102, 7230-60896-119, 7230-60896-125